FAQs — John Smith Sanitation

Question 1

What day is my pickup?

Accepted Answer

Pickup days vary by route and location. Contact our office at 530-235-2248 and we can confirm your scheduled pickup day.

Question 2

What time should I have my bin out?

Accepted Answer

Please have your bin at the curb by 6:00 AM on your scheduled pickup day. Our trucks run early and we cannot guarantee a return trip if your bin is put out late.

Question 3

My garbage wasn't picked up — what do I do?

Accepted Answer

If your garbage was not picked up on your scheduled day, please call our office at 530-235-2248 as soon as possible. We will do our best to resolve the issue promptly.

Question 4

Do you pick up on holidays?

Accepted Answer

We observe major holidays and adjust pickup schedules accordingly. Check our News page for the latest holiday schedule announcements, or call our office to confirm.

Question 5

Do I have to bag my trash?

Accepted Answer

Yes, please bag all loose garbage before placing it in your bin. Bagged trash helps keep our trucks clean, reduces litter, and makes the pickup process faster and more sanitary for everyone.

Question 6

What items are accepted in regular garbage pickup?

Accepted Answer

Household garbage, bagged food waste, paper, cardboard (broken down flat), and general household items are all accepted. Please keep bins free of liquids and hazardous materials.

Question 7

What items are NOT accepted in regular pickup?

Accepted Answer

Hazardous materials (paint, chemicals, motor oil, batteries), medical waste, tires, large appliances, and construction debris are not accepted in regular garbage bins. Contact us about specialty pickup options for these items.

Question 8

Do you offer recycling pickup?

Accepted Answer

Please contact our office at 530-235-2248 for the most current information on recycling services available in your area.

Question 9

Can you pick up large or bulky items?

Accepted Answer

Yes! We offer specialty pickup for large items like furniture, appliances, mattresses, and more. Contact our office to schedule and get pricing information.

Question 10

Do you rent dumpsters?

Accepted Answer

Yes, we offer dumpster rentals for home cleanouts, construction projects, and more. Call us at 530-235-2248 to check availability and pricing.

Question 11

Do you pick up yard waste?

Accepted Answer

Yard waste pickup availability varies by area and season. Please call our office at 530-235-2248 to find out what's available for your address.

Question 12

How do I start garbage service?

Accepted Answer

Starting service is easy — just give us a call at 530-235-2248 or visit our Start Your Service page. We'll get you set up with the right bin size and pickup schedule for your needs.

Question 13

How do I cancel or pause my service?

Accepted Answer

Please call our office at 530-235-2248 to make any changes to your service. We're happy to help.

Question 14

What areas do you serve?

Accepted Answer

We serve residential and commercial customers throughout Siskiyou County and parts of Shasta County, California. Call us to confirm service availability at your address.

Frequently Asked Questions

Garbage Pickup

What Can I Put in My Garbage?

Specialty & Bulk Pickup

Starting or Changing Service

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